29bed's Privacy Policy – Your data is protected

1. Introduction

29bed ("we", "us") is a trusted online gaming and betting platform for members in Bangladesh. We understand that the personal information you share with us reflects the trust you place in us — and we handle that information with the utmost care.

This Privacy Policy clearly states: what data we collect, how we use it, who we share it with, and how you can stay in control of your information. No hidden clauses, no vague language — everything is straightforward.

This policy applies to 29bed's website, mobile app, and all digital services. By accessing or using the platform, you agree to this Privacy Policy.

2. What Information We Collect

29bed only collects information that is necessary. Requesting unnecessary or excessive data goes against our policy. Below is a breakdown of the types of information we collect, organised by category.

Directly provided information

Information you provide during registration or account management:

Automatically Collected Information

Some information is collected automatically while using the platform:

• IP address & device type
• Browser and operating system information
• A log of time spent and activity on the platform
• Betting & Gaming History
• Transaction records & payment history
• Data from cookies and similar tracking technologies

3. Use of Information

29bed uses your information for the following purposes, each specific and in your best interest:

• Account Management: For registration, login, and identity verification
• Service Delivery: To facilitate betting, gaming, and transactions
• Payment processing: To process deposits and withdrawals securely
• Fraud Prevention: To detect and prevent suspicious activity
• Support Services: To resolve your questions and issues
• Regulatory Compliance: To meet legal and licensing requirements
• Personalized Experience: To offer you personalised promotions
• Service improvement: To improve and enhance the platform

4. Data Retention & Periods

Your data is stored on secure servers. We only retain information for as long as necessary.

Retention Period

• While your account is active: All account data is kept secure
• After account closure: Transaction records are retained for a minimum of 5 years as required by law
• KYC Documents: Identity verification documents may be retained for up to 7 years
• Gaming Log: Retained for up to 3 years for fraud and dispute resolution purposes

Once the retention period ends, data is securely deleted or anonymised so it can no longer be linked to you.

5. Data Sharing & Disclosure

29bed may share your information with third parties only in limited circumstances and under strict controls.

When Information May Be Shared

• Payment processors: To process transactions exclusively with payment partners like Mobile Pay, Nagad, and Rocket
• Law Enforcement: Under a court order or as required by law
• Licensing Authority: To meet regulatory requirements
• Fraud prevention services: Minimum data required for fraud detection

When Information Will Not Be Shared

• For advertising or marketing purposes
• To data brokers or third-party analytics companies
• To any other company without your explicit consent

6. Cookies Policy

Cookies are small text files stored on your device. 29bed uses cookies to improve service quality and enhance your experience.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences, such as language and other settings.
• Analytics cookies: Helps us understand which parts of the platform are used most.
• Security Cookies: Used to detect fraudulent activity.

Cookie Controls

You can disable or delete non-essential cookies at any time through your browser settings. Keep in mind that turning off certain cookies may affect how some features on the platform function.

7. Your Data Rights

As a 29bed member, you have specific rights over your personal data — and we respect every one of them, fully.

8. Security Measures

29bed uses industry-leading technology to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transfers take place through encrypted channels
• AES-256 encryption: Stored sensitive data is protected with strong encryption
• Two-factor authentication (2FA): An extra layer of security for your account
• Firewall & Intrusion Detection: To prevent unauthorized access
• Regular Security Audits: Regular security audits by third-party experts
• Data backup: Regular backup systems to prevent data loss

9. Protection of Minors

29bed strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

If we confirm that a minor has created an account using a false age, that account will be immediately closed and all associated data will be deleted.

If you suspect your minor child is using 29bed, please contact our support team immediately.

10. Changes to the Privacy Policy

29bed may update this Privacy Policy as needed. Members will be notified in advance of any significant changes.

• The date of any update will always be displayed at the top of the page
• Email or app notifications will be sent for any important changes
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms

11. Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

We typically respond within 72 hours. For urgent matters, reach us via live chat — available 24/7 in Bangla.